Policies
Turnaround Time
Our current standard turnaround time is 15 business days from the time that you provide all of the information for the order and the artwork has been approved. If you are needing your order completed by a certain date, please make sure to notify us when submitting a quote/order. Also, ensure that you approve the quote and artwork before 15 business days prior to your due date. A rush fee will apply if you are in need of your tees sooner than our standard turnaround time (please see rush fees).
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Southern Tees will not be held responsible for vendor issues including item shortages/outages and shipping errors which may result in missed deadlines. We always try our best to communicate this issues with you as soon as they arise to work together to make sure we can get your shirt rolling!
Rush Orders
Rush orders are any orders needed completed before our standard turnaround time. We base our rush order fees on how soon you need your order. This fee covers the additional hours we may need to run your order and any rush fees we may incur from our vendors. Rush orders are subject to change from the following pricing due to the nature of the order (Some jobs may require more work and time then others which makes rushing the order more for our team). Please note, Southern Tees will not be held responsible for any shipping issues that may occur and cause missed deadlines.
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1 Day: $10
2 Days: $20
3 Days: $30
4 Days: $40
5 Days: $50
6 Days: $60
7 Days: $70
8 Days: $80
9 Days: $90
10 Days: $100
Example: If you need your order 3 days before our standard turnaround time, a rush fee of $30 will be applied to your final invoice.
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Payment
All orders require a deposit of at least 50% of the invoice total. The remaining balance must be payed upon pick up of the order. Payment of any new artwork created by Southern Tees must be paid in full before the creation of artwork starts.
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Under Run Allowance
Every order is setup and printed based on your custom order, and because of this there are many variables that play into the success of the job, such as screens breaking, vendors providing shirts with holes and stains, and printing mistakes. We allow for a reasonable margin of error. This means that orders that experience an under run, as long as it falls within our acceptable underrun allowance, we consider this acceptable. For this reason we highly recommend that if you are ordering exact quantities take into consideration our under run allowance.
We do our best to ensure every garment is printed correctly, but mistakes are inevitable. Customers have 48 hours to inspect and report any damages or defects with the order. Please keep in mind we have a 3% spoilage/damage allowance. This is an industry standard due to manufacturing defects etc. We recommend to order additional pieces. Visions Screen Printing is not liable for any garment manufacturing inconsistencies, including but not limited to, mislabeled garments, color dye irregularities, stitching errors, rip, tears or holes in garments. Visions Screen Printing is also not liable for inconsistencies in discharge printing due to fabric, dye and/or fabric content. Visions Screen Printing is not responsible if certain items are out of stock. If items are out of stock, we will inform you as soon as possible and offer alternative styles.
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New Art Turnaround Time
New artwork turnaround time is 5 business days from the date you have provided all necessary information and imagery and placed your payment for artwork services. New artwork allows for the initial creation of artwork and 2 revisions. Any additional changes beyond the included 2 revisions will be charge at a rate of $60/hour and no less. In order to ensure success, we encourage customers to provide inspirational pictures, specific color palettes, and company logos upfront.
If you are creating a t-shirt for an event that requires sponsor logos to be printed, please provide all sponsoring company logos in a digital format with your quote request. We recommend you provide logos in a 1-color format, in high resolution (300 DPI or greater at the physical dimensions), and in an Adobe Illustrator, Photoshop or JPEG. We are not responsible for printing files that were provided at low quality. It is not the responsibility of Morningstar to search for any logos you require.
Payment Terms
Payment will be due in full after digital mockup, style and sizes has been approved.
Morningstar Generated Artwork: All new artwork generated by Morningstar must be paid in full before artwork is created. New artwork requests will require a base fee of $60 to begin. This includes 1 hour of art time. All additional art time is generated at an hourly rate of $60.00 an hour. A goodwill estimate will be generated as to the creative process time and production it will take to create new artwork.
Net Terms: Net Terms begin on the day that the order is completed. Orders must be paid in full by check, cash or money order. Term customers may proceed through the quoting process by simply approving the order with the understanding that once the approval is given on an invoice, the invoice total is now their fiduciary responsibility.
Out of Stock/Clearance Items
Morningstar is not a clothing manufacturer, therefore we are subject to our vendors stock and our production. We do not keep stock at our shop, so we place orders based on what your needs are. We are not responsible for out-of-stock items or clearance items. We will however do our best to check other locations to find your item or a replacement item. If we do run into this problem, we will communicate this with you and get your approval.
Manufacturer Defect
Again, Morningstar is not a clothing manufacturer, therefore we are subject to manufacturer defects, just as you the customer is subject to, which can include but are not limited to color inconsistencies, mislabeled sizes, loose stitching, label inconsistencies or other garment defects. Morningstar is not responsible for these defects. We inspect the items as they are being printed, however we do not catch everything, for this reason we cannot guarantee each garment. Again we recommend ordering 5% extra of each size to help counter balance some of the issues mentioned.
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Estimates
Estimates are valid for 14 days. Estimates are subject to change upon review of the art/graphic. You will receive an estimate within 24 hours of your quote request. Weekends/Holidays are excluded. Prices & Policies of Visions Screen Printing are subject to change and we have the right alter pricing & policies without notice.
Cancellations
All orders are final. No cancellations possible if the order is already in process or any printing has been done.
Note: *If your order is a Rush there are no changes allowed after your order has been placed.
Garment Subjectivity
Morningstar is not responsible for you not liking the garments. We work with you to help you choose a garment that will fit your needs, however we do expect you to do your own research on the product to be sure this is fit for you. Each garment manufacturer and every style provided has their own manufacturer provided size specs which can be found on the manufacturer’s website. We highly recommend you go over their size specs to ensure you that it will fit as you intend. If you still are up in the air about a fit of a garment, we recommend ordering a sample. Samples are subject to retail pricing and may not be used for your order and is nonrefundable.
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Blank Samples
Blank samples are available for purchase at full retail price. Samples may not be used towards your order. We encourage customers to order blank samples if they unsure about the fit of a garment. Blank samples are limited to 5 pieces. Please note that ordering blank samples will push back your production date.
Art Approvals
You will receive a digital mockup of your provided artwork. This artwork is attached to your quote, and is meant for your full review. What this means is that Morningstar will not be held responsible for any misspellings, errors, or color changes. What you see in the digital mockup is what we will be printing.
If you need specific colors for your design, we work from the Pantone Coated Matching System and we suggest you provide a specific pantone number (from the PMS Coated book) so that we may match it. Some PMS numbers may not be available due to the rate at which new formulas are created within our mixing system. Pantone creates new colors every year and mixology is not always readily available. We do work to mix our own formulas to keep up with the demand of colors available and suggest you request a printed sample. Please review the printed sample policy above.
Once you have reviewed your order, you must approve the quote and the artwork via our digital system. By approving the quote you are acknowledging that the artwork is correct as well as the sizes and quantities.
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Ink Matching
Due to the nature of water-based/discharge screen printing Pantone matching is not available. This type of ink style only allots for Pantone approximations. Each shirt make-up and colors reacts differently to water-based/discharge ink and is effected by apparel manufacturers dying processes.
Pantone matching is available for plastisol and polyester style inks. We highly suggest you purchase a printed sample in order to confirm the color match.